Terms of Service

In these Terms, “DediMoa” refers to the site operated at www.dedimoa.com together with its operator. The operator is a sole proprietorship registered in mainland China (the People's Republic of China), trading as Sichuan Tianfu New Area Chengdu Wan'an Kongdaolingjing Information Technology Services Studio. “You” means the individual who registers an account or uses the Service.

“The Service” means hosting and operating dedicated game servers: creating and running the game server process for the plan you bought, providing the information needed to connect, taking automatic backups, applying game updates, and handling renewal and expiry.

“Connection details” means the information you use to enter your game world, normally a server address, a port and a server password.

These Terms apply to every page and feature of the site. The Privacy Policy forms part of these Terms, and on matters of personal data the Privacy Policy prevails.

To enter into this contract you must have the legal capacity to do so. If you are a minor under the law of the place where you live, you may use the Service only with the consent of a parent or legal guardian.

This chapter defines exactly what you are buying. It is also where the difference between this Service and server rental is set out, so please read it in full.

DediMoa hosts and operates game server processes. DediMoa deploys the dedicated server software distributed by the developer or publisher of the game you chose onto computing resources that DediMoa owns or procures, runs it, monitors its status, updates it and backs it up, and gives you the connection details you need to play.

What you obtain is the ability to play on the server that the connection details point to, not the computing resources themselves. Control over the host on which the game process runs is not part of the Service, and will not be added to it. Specifically, the following are not included in the Service:

• logging in to the host through SSH, remote desktop or any other command-line or graphical interface
• root or administrator accounts, and control over the host's firewall and network policy
• installing, deploying or running any program other than the game server on the host
• reading or writing the file system outside the game save and configuration directories

The amount you pay is a technical service fee for the hosting and operation described above. It is not rent, a sublease fee or a resale price for servers, bandwidth, IP addresses or any other computing resource.

Each order runs its own separate game instance, and your world does not share computing resources with other customers. Specific performance commitments, such as how many players can be online at once, are as stated on the plan you bought.

The settings you can change are the items actually available in the Console, normally the server name, server password, maximum number of players and some gameplay settings. Settings not offered in the Console fall outside what DediMoa promises.

The game itself is provided by its developer or publisher. DediMoa does not sell the game and makes no promises about the game's own features, stability or future updates. If an update from the developer or publisher, the end of dedicated server distribution, or a change to the game's EULA (end-user license agreement) makes it impossible to continue the Service, the “Availability, maintenance and force majeure” chapter applies.

To sign up you need an email address at which you can actually receive mail, and you must complete email verification. You must keep your account information accurate and up to date.

Your account is for your use only. You may not lend, share, transfer or sell it. Anything done using your email address and password is treated as done by you unless you prove otherwise.

You bear any loss caused by your own password being leaked, your mailbox being taken over, or another person using your device. If you notice anything unusual, change your password immediately and let DediMoa know.

You may not register accounts in bulk, or register accounts using a false identity or automated scripts, in order to obtain benefits such as discounts or refund eligibility.

You may close your account at any time by asking through “Support” in the Console or by email (support@dedimoa.com). Closing your account ends all services in use, but closing it does not by itself refund any amount you have already paid (except where the “Refund Policy” chapter applies). Your data is handled under that chapter and the Privacy Policy.

The price shown on a plan is the price of that plan for the term shown and includes any value added tax (VAT), GST or sales tax that applies to you. You pay the amount shown as it is, and nothing is added at checkout. Any tax is shown separately on the receipt issued by Paddle.

Your purchase is sold to you by Paddle as merchant of record. The selling entity depends on where the buyer is located, as follows:

• Buyers outside the United States and Canada: Paddle.com Market Limited (a company registered in England and Wales)
• Buyers in the United States: Paddle.com Inc.
• Buyers in Canada: Paddle.com (Canada) Ltd

As the seller on the transaction, Paddle receives payment, issues receipts or invoices, and calculates and collects any VAT, GST or sales tax due. The hosting service itself is provided by DediMoa under these Terms.

Two sets of terms therefore apply to different things. Matters of the sale, such as payment, tax, invoices, chargebacks, and any cancellation or withdrawal rights you may have as a buyer, are governed by Paddle's Buyer Terms. Matters of the Service, such as what DediMoa runs for you, what it promises about it and how it handles your data, are governed by these Terms. Where the two actually conflict, Paddle's Buyer Terms prevail for the sale and these Terms prevail for the Service.

A payment is treated as successful when DediMoa receives confirmation of completed payment from Paddle. If money has left your account but the order status has not changed, contact DediMoa and also contact Paddle using the link on your receipt, because DediMoa can check the order and Paddle can check the payment.

Once payment succeeds, the instance is created and the game process started automatically, which normally finishes within a few minutes. You can follow the progress on the order page, and when it completes we send the connection details to your registered email address.

If setup fails (the order status shows “Setup failed”), DediMoa is alerted and will act as quickly as possible. You may also ask for a retry or a refund yourself through “Support” or by email. A refund in this case does not count toward the number of no-questions-asked refunds set out in the “Refund Policy” chapter.

DediMoa may change the price and specifications of plans. Changes apply only to new orders and renewals made after the change, and never apply to the current term of an order already in effect.

Promotions, coupons and limited-time campaigns may carry additional conditions stated in the campaign itself. Where a campaign's own conditions differ from these Terms, the campaign's conditions govern that campaign.

The Service is billed per term stated on the order. We let you know by email and in the Console before it expires, but this is only a courtesy notice, and renewing on time is your responsibility.

If the term ends without renewal, the instance is suspended and the connection details stop working. The save stays on the instance for 7 days after that, and the backup in backup storage is kept for 30 days from the expiry date.

If you renew within these retention periods, the save is restored from backup so you can carry on playing. After the retention periods end, the save is permanently deleted and cannot be recovered.

Renewing does not guarantee the same instance or the same server address. When a move to a different instance is needed, we move the save through the backup system and update the connection details in the Console.

You can stop renewing at any time. Stopping renewal is not a refund; any amount you have already paid for the current term is handled under the “Refund Policy” chapter.

This chapter sets out in full the refunds that DediMoa offers. The refunds set out here apply in addition to your statutory rights and Paddle's own refund rules; how they fit together is explained in the next paragraph. Refund information on other pages of the site is a shortened summary for easy reading, and where it differs from this chapter, this chapter governs.

Your statutory rights and Paddle's rules apply first. Depending on the country where you live, the law may guarantee you the right to cancel a purchase and get your money back within a certain period: for example, 14 days for consumers in the European Economic Area (EEA), the United Kingdom and Switzerland, and 7 days for consumers in the Republic of Korea. Paddle, as the seller, applies these rights and its own refund rules to your transaction. Nothing in this chapter reduces them. Where a statutory right or Paddle's rules are more favorable to you than what DediMoa promises below, the more favorable one applies, and you do not need DediMoa's agreement to exercise that right.

Because the server starts as soon as you pay, you are treated as having asked DediMoa to begin performance immediately. If you then exercise a statutory right of withdrawal, DediMoa may, where the law allows, deduct an amount in proportion to the period already provided, and the rest is refunded.

In addition to those rights, DediMoa offers a no-questions-asked refund. Within 24 hours of your server starting to run (when the order status becomes “Active”), you can ask for a full refund without giving a reason. The 24 hours are counted from the time the server starts running, not from the time you paid.

A no-questions-asked refund is available once per account per month. A month here means the calendar month in which you submit the request (from the 1st to the last day of that month), not the 30 days counting back from the request. A second or later request submitted in the same month does not qualify.

Once the 24 hours have passed or you have used that month's refund, the Service is in principle non-refundable. Even then, the statutory rights and Paddle's rules described above always continue to apply. If you have good reason, for example because a problem on DediMoa's side kept you from using the Service for a long time, explain the situation through “Support” in the Console. We will consider refunding the remaining value after deducting the period already used.

The no-questions-asked refund does not apply to:

• orders whose service was suspended or terminated for breach of these Terms
• problems confirmed through support to have been caused by your own actions, such as deleting a save or misconfiguring the server
• orders obtained through a limited-time discount, a free giveaway or a bundle sale (unless the campaign states otherwise)
• a second refund request for an order that has already been refunded

Refunds for failed setup are not subject to the 24-hour limit or the once-a-month limit. They are not counted as use of the no-questions-asked refund either.

When an order paid for with a coupon is refunded, the refund is calculated on what you actually paid, that is, the amount after the discount, and the coupon used is not returned. If the refund is due to something on DediMoa's side, let us know through “Support”, and we may reissue the coupon.

Refunds are paid by Paddle, which received the payment. A refund always goes back to the payment method you used and, where the law allows, may be the amount net of fees charged on that transaction. DediMoa normally submits a refund within 1–3 business days; how long it then takes to actually arrive depends on Paddle and your card issuer or bank.

Once a refund is completed, the instance is stopped and reclaimed, and the game saves and backups on it are deleted. If you want to keep your save, ask for a copy of it through “Support” or by email before requesting the refund.

How to request: open a ticket under “Support” in the Console, or send an email to support@dedimoa.com. Either way, include your order number and a description of the problem. You can also ask Paddle directly through the link on your receipt, and that is the right route when you are exercising a statutory right of withdrawal.

DediMoa runs a referral program and a creator partnership. The program's rules, including reward rates and earning periods, when a referral counts, coupon exchanges and payouts, and prohibited conduct, are set out on the “Refer a friend” page in the Console, and by joining the program you are treated as agreeing to them. Where a partnership agreement made separately with a creator differs from these Terms or those rules, that agreement governs.

DediMoa regularly takes automatic backups of your game save under the policy set for each game, and lets you restore them in the Console. Backup frequency and the number kept are as shown in the Console.

Automatic backups are a way to reduce risk, not a guarantee that data will never be lost. For a save you care about, create an extra backup in the Console before making major changes, and keep any original files you hold yourself as well.

Running a restore overwrites the current save with the backup you chose, and what was overwritten cannot be recovered. Any progress lost through a restore you ran yourself is your responsibility.

A save that is corrupted or becomes incompatible because of a bug in the game itself, mods you installed, or a game update is not a defect in DediMoa's Service. We will help with restoring from backup, but cannot promise the result.

Separately from the hosting service, the site offers free tools (for example, a save conversion tool). The free tools are provided as is, and DediMoa does not warrant that they will produce the intended result without errors for every save and every game version.

The free tools run inside your browser, and the files you put into them and the results they produce are not sent to DediMoa's servers. This means that if an original or a result is damaged, DediMoa has no way to restore it for you. Before using a tool, be sure to copy your original save somewhere else, and back up your current save again before applying a result to the game.

This chapter does not affect the liability that cannot be excluded or limited by law, or the statutory rights of users who are consumers, as set out in the “Limitation of liability” chapter.

Because the Service gives you no control over the host, what you can do with the Service is limited to begin with. The scope of this chapter is correspondingly narrow.

You may not use your connection details or your game world for anything that breaks the law applicable to you or to DediMoa.

You may not do any of the following in your game world or by using the Service:

• distributing, storing or sharing material that is unlawful or infringes others' rights, sexual material, material related to gambling, violence or terrorism, or any other material prohibited by applicable law
• using the Service to attack or scan third-party systems, or to gain unauthorized access to them by brute force or other means
• using game features or third-party tools to harass or deceive DediMoa or other users, or to cause them financial loss
• uploading or loading mods, maps, assets or saves that infringe someone else's copyright
• attempting to go beyond the limits of the Service set by these Terms, such as trying to gain control of the host, access files outside the game save directories, or escalate privileges through a vulnerability

You may not resell or redistribute the Service, or provide it to third parties as if it were your own service. Telling friends you play with the connection details is ordinary use and is not covered by this restriction.

You may not use the game server for anything that breaches the game developer's EULA. This includes private servers, cheat services, and running commercial worlds that sell in-game resources for profit.

You may not take up DediMoa's resources by abnormal means, such as calling DediMoa's API at short intervals through automated tools, repeatedly creating and cancelling orders, or abusing the refund rules.

DediMoa does not routinely look at what happens inside your game world. However, on receiving a legitimate report or a lawful request from an authority, or where there are clear signs of a breach, DediMoa may check what is necessary and take action under the “Action on breach” chapter.

If you breach these Terms, DediMoa may, depending on how serious the breach is, take one or more of the following actions: requiring you to fix it within a set time, issuing a warning, suspending the Service, or terminating the Service and closing the account.

Where a breach is plainly unlawful, the damage is still growing, or an authority requires it, we may suspend the Service without prior notice and tell you as soon as possible afterwards.

If the Service is suspended or terminated because you breached these Terms, fees already paid are not refunded, and you are responsible for any loss caused to DediMoa or to third parties.

If you believe an action was wrong, explain the circumstances and raise an objection through “Support”. We will review it again.

DediMoa makes commercially reasonable efforts to keep the Service available, but does not promise that it will be uninterrupted or error-free. Network quality also depends on your internet connection, your carrier's routing and the game client, all of which are outside DediMoa's control.

We may need to pause the Service briefly to fix defects, apply game updates or improve infrastructure. Planned maintenance takes place at times of low use and is announced in advance where possible, but emergency maintenance may not be announced in advance.

Game updates may require the server to be restarted, and some updates make older saves or older client versions unusable. Such interruptions originate with the game's publisher; DediMoa adapts as quickly as it can but does not accept liability for them.

DediMoa is not liable for failing to provide the Service for reasons of force majeure or otherwise beyond DediMoa's reasonable control, such as natural disasters, epidemics, war, power or network outages, failures of external facilities that DediMoa uses, lawful orders from authorities, or the game developer ending dedicated server distribution. In such cases DediMoa will notify you promptly and help reduce the damage.

If such an event means the Service cannot continue for a long period, we will refund the part of what you paid that corresponds to the period you were unable to use.

The site's design, code, text and marks (including the brand name and domain) belong to the operator of the Service and may not be copied, adapted or used commercially without written permission.

Game names, trademarks and related images belong to their respective owners. DediMoa is not affiliated with or authorized by these owners, and uses their names only to identify the games it hosts.

Your game saves are yours. DediMoa processes save data only to the extent needed to provide the Service, that is, for running, backing up, migrating, and the imports and restores you request, and uses it for no other purpose.

If you believe something on the site infringes your rights, send proof that you are the rights holder and a description of the infringement to the contact details in the “Contact” chapter. We will deal with it promptly.

To the maximum extent permitted by law, and except as provided in the last two paragraphs of this chapter, DediMoa's total liability in connection with the Service is limited to the amount you actually paid for the order that is the subject of the dispute.

To the same extent, DediMoa is not liable for indirect loss, loss of profits, loss of reputation or goodwill, or the value of game progress or in-game items.

No provision of these Terms excludes or limits any liability that the law does not allow to be excluded or limited. This includes liability for death or personal injury caused by DediMoa's negligence, liability for fraud or fraudulent misrepresentation, and liability for loss caused by DediMoa's willful misconduct or gross negligence.

If you are a consumer, the limits in this chapter apply only to the extent that the law of the country where you live allows them. Where that law prohibits limits of this kind, or sets a floor below which liability cannot be limited, the limits in this chapter do not apply to you to that extent, and the remedies you have by law for a service that is not as described are not affected.

DediMoa may amend these Terms when its business or the law changes. Amended Terms are published on this page, and the version number and effective date at the top are updated with them.

Where an amendment materially affects your rights or obligations, we will notify you separately in the Console or by email before it takes effect.

If you continue to use the Service after an amendment takes effect, you are treated as having agreed to it. If you do not agree, stop using the Service and contact DediMoa under the “Refund Policy” chapter.

These Terms, and any dispute about these Terms or the Service, are governed by the laws of mainland China (the People's Republic of China), where the operator, Sichuan Tianfu New Area Chengdu Wan'an Kongdaolingjing Information Technology Services Studio, is established, without applying its rules of private international law (conflict of laws). However, if you are a consumer, this choice of law does not deprive you of the protection given by provisions of the law of the country where you habitually reside that cannot be excluded by agreement.

The sale of your order is a separate contract with Paddle, governed by Paddle's Buyer Terms and the law those terms specify (see the “Orders and payment” chapter). This chapter concerns the Service and changes nothing about the sale.

If a dispute arises, we will first try to resolve it through discussion. If you contact us through “Support” or by email, DediMoa will respond in good faith. If that does not resolve it, either party may bring proceedings in court, and jurisdiction is not exclusive. You may bring proceedings before the court with jurisdiction over the place where the operator is established and, if you are a consumer, also before the courts of the country where you live. When DediMoa brings proceedings against a user who is a consumer, it will do so only before the courts of the country where that user lives.

If any part of these Terms is held invalid or unenforceable, the remaining parts continue in effect.

These Terms are written in English, and the English version is the authoritative version with legal effect. Versions in other languages are translations provided to help you understand these Terms; where a translation differs from the English version, the English version prevails.

For questions, comments or complaints about these Terms, open a ticket under “Support” in the Console or send an email to support@dedimoa.com.

The operator of the Service is:

• Business name: Sichuan Tianfu New Area Chengdu Wan'an Kongdaolingjing Information Technology Services Studio
• Registered address: No. 636 Wanfusi Road, Tianfu New Area, Chengdu, Sichuan 610213, China
• Email: support@dedimoa.com

We reply to inquiries as quickly as we can, and give a first reply to tickets opened under “Support” within 48 hours at the latest.